FAQ’s

How long will it take before my order ships? Orders will be shipped within 3 business days, depending on the availability.

How soon can I receive my order? Normally we ship orders by using UPS Ground or US Postal Services. Depends on the delivery address, the order will be delivered between 3-7 days after the order is shipped.

How do I check the status of my order? You may check the status of your order by log in “My Account”. Under “My Orders”, you will find the status of your orders. 

When do you charge my credit card? Your credit card is charged upon the receipt of your order. This allows us to begin processing the order immediately and ship to you as quickly as possible.

Do you charge sales tax?  Only the order with delivery address in the state of South Carolina will be charged with sales tax. Other states will be sales tax free. 

How do I return an item? Please refer to our Return Policy.

How do I cancel an order? You may cancel your order within 24 hours after you placed the order. We will not accept the cancellation once the order was shipped.  To cancel your order, please fill the Order Cancellation Form and send it to us. We will notify you by email once your order is cancelled.

Do you ship internationally?  We currently only accept the online orders with delivery address within U.S. contiguous 48 states. For customers from Hawaii, Alaska, please place your order through phone (1-800-868-7421). For Canadian customers, you may place your order by calling our help line (1-800-868-7421). VAT, duty and brokerage fees may apply.

Can you ship to an address different from my billing address? Yes, but there be a slight delay in your order. We must have a local ground based phone number at the delivery address and an accurate delivery address that validates with the delivering carrier. If your Credit Card issuer refuses to allow drop shipments, you will be notified.

Can my order get expedited shipping service? We normally ship orders by UPS Ground or US Postal Services. For expedited shipping services, you need call us to make a specially arrangement. Additional freight fee will be added for expedited shipping.